You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Ana Cris
2 years agoNew member | Level 2
Share Folder doesn't appear in my account.
Hi! I can't access a shared folder when my other coworkers can perfectly access the documents. Even though the folder was shared with me, I can't see it in my account, neither in the app nor in the ...
- 2 years ago
Hi Ana Cris, welcome to our Community!
In regards to the shared folder that you can't locate in your Dropbox account, have you also checked your emails? You should be getting a notification to join the folder that way.
Have you made sure the sender of the folder is using the same email address, as the one you're using on your end?
Let me know more, and we'll take it from there!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!