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Forum Discussion

Steve S.77's avatar
Steve S.77
Helpful | Level 6
2 months ago

Photos appear in camera uploads but not on my Dropbox folder

I am taking photos and screenshots on my phone. My photos and screeenshots appear in the Camera Uploads section in Dropbox. However, the photos are not appearing oh my hard drive Dropbox folder. Only the screenshots appear. What is going on? Why are my photos not downloading?

Desktop
Sync
  • Steve S.77's avatar
    Steve S.77
    2 months ago

    The photos were sorted alphabetically not by date so the screenshots were all at the top, yet they appeared chronological. My bad.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    HI there Steve S.77 - sorry to hear about this.

     

    Could you please let us know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray/menu bar at the moment?

     

    Is it 'up to date' or still syncing your files perhaps?

     

    Let us know what you find and we'll take it from there, Steve. 

    • Steve S.77's avatar
      Steve S.77
      Helpful | Level 6
      2 months ago

      The photos were sorted alphabetically not by date so the screenshots were all at the top, yet they appeared chronological. My bad.

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Steve S.77 and welcome to the Dropbox Community 👋. I glad to hear you found the photographs you were looking for. 

         
        I’m really interested in learning about the innovative and creative ways people, like yourself, utilize Dropbox in their photography workflows! If you're open to sharing, I'd love to hear how you maximize Dropbox for your projects 👩‍💻.
         
        Also, in case you haven’t checked it out yet, I highly recommend joining the Photographers group. It's a great place to connect with others who use Dropbox in imaginative ways and to pick up new tips and tricks 😉.
         
        Looking forward to hearing your Dropbox story!
         
        T 🎃 (Dropbox Community Manager)

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