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Barrybl4ck's avatar
Barrybl4ck
New member | Level 2
6 months ago

I can't send files. "Error creating transfer. Please try again."

Every single time I try to send files from my dropbox to someone else, the message "Error creating transfer. Please try again." appears.   So I thought it was the file size, Nope. Same message ev...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Barrybl4ck, let's jump right into this! 

 

When did you first notice this behavior?

 

Also, would you mind checking your plan page, and let me know the subscription you're currently using? Does this happen with all file types? 

 

Let me know more, and we'll take it from there!

iiman's avatar
iiman
New member | Level 2
4 months ago

same here Megan

 

"Error creating transfer. Please try again."

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi iiman - sorry to hear about this.

     

    Is it possible that your transfers exceeded the bandwidth limits, causing your sharing activities to be banned? 

     

    How long have you been getting this error? Do you also get an error when creating a shared link? 

    • Dr_Strangebooty's avatar
      Dr_Strangebooty
      New member | Level 2
      4 months ago

      I'm also getting this message which began last night after multiple successful uses. As of now, not a single file can be transferred, all previously transfers are cleared, and the files aren't big (which shouldn't be a problem, as I created a single file 65Gb transfer the other day). No indication of banning and all bills are up to date.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi Dr_Strangebooty, let's jump right into this! 

         

        I'm assuming you've tried using an entirely different browser to create your Transfer, right? 

         

        Would you mind sending over a screenshot of the error message you get on your end, please? 

         

        Keep me posted!

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