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Forum Discussion
"Could not complete sign in. Please try again" error on Win11
Hello,
I am running windows 11, and had to update my username as windows truncated to 5 characters.
I successfully followed the following guide to update the username:
https://www.elevenforum.com/t/change-name-of-user-profile-folder-in-windows-11.2133/
However, once the username updated it broke my dropbox install pointing to the old username, I uninstalled dropbox and reinstalled.
But when I tried to login I get the subject message and browser doesn't pop open to allow for input of username and password.
I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.
- Nancy
Dropbox Staff
Thanks for posting on the forum today, phantomenacer!
Is there any chance you’re currently on a free Basic plan, and you’re trying to link more than 3 devices to your Dropbox account? You can also check out this page, to make sure that’s not the case.
If not, are you still getting the same error, if you install the Dropbox app via our offline installer instead?
Let me know how it goes.
Thanks for replying Nancy,
I had seen your previous replies to others with the same issue and made sure that I had an open slot on the free basic plan, so that's not the issue
Secondly, I did have the software installed already, it was logging in that was causing the error. However, I did uninstall and reinstall the offline version, and I get the same error when I click "open browser" when asked to "continue to your browser to sign-in" so that's not it either.
- Hannah
Thanks for the update, phantomenacer.
Do you perhaps have any security programs like an antivirus, VPN, firewall, etc. that could be blocking the connection to our servers?
Can you temporarily disable them, to see if that helps?
