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b20tski's avatar
b20tski
Helpful | Level 6
4 years ago

Dropbox Desktop App Sign-In Error - "Something went wrong - Try again or check out our Help Center."

Hi all,

 

I just installed Dropbox on my Mac (10.15.7) and can't get the sign-in button to load any sign-in page. I get the very helpful error message after clicking the Sign in button "Something went wrong", followed by "Try again or check out our Help Center."

 

I can't find anything about this generic error on the Dropbox site, so I'm hoping the community has run into this before. I wish this error was a little more informative so I wouldn't be stuck and frustrated. I have nowhere to start troubleshooting with this error message.

 

Here's what I've tried so far:

 

I just reinstalled the Dropbox desktop app, downloading it both from the homepage as well as after signing in and clicking on my initials/icon and selecting the "install desktop app" button from there).

I completely removed (using AppZapper) Dropbox and all associated files.

I'm not having any issues aside from this app (connectivity or otherwise). Also, I'm not using any special firewall.. just the macOS built-in one. I've tried adding the Dropbox app there as well as the DropboxMacUpdate app from the app in the applications folder (Dropbox > Show Package Contents), just in case the firewall was blocking the app from signing in.

 

Any ideas?

 

Thanks all.

desktop
Error Messages
Setting up the apps
  • b20tski's avatar
    b20tski
    4 years ago

    To close this out for anyone else facing a similar problem, to get Dropbox to reconnect *consistently* and work without any issue, I had to erase my Mac entirely and re-load everything from scratch (not a time machine restore, but a manual drag-and-drop copy of individual files and then manual re-installation of all applications). That fixed my issue.

     

    Cheers.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey b20tski, I hope you're having a good day!

    Do you happen to be connecting via a proxy at all?

    If not, please try using the offline installer from here, to see if that does the trick.

    Let me know how it goes!
    • b20tski's avatar
      b20tski
      Helpful | Level 6
      4 years ago

      Hi Daphne,

       

      Thanks for the suggestions! I've checked for a proxy (I don't use one), but I found that Dropbox has an "auto-detect" option as well as a "None" option, so I went ahead and selected "None". Unfortunately, that didn't do anything. I also went ahead and tried the offline installer, which didn't seem to do anything different, either. Puzzling!

       

      Still stuck with the same error. Hmm.

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