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Forum Discussion

Pih's avatar
Pih
Helpful | Level 6
5 years ago

How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.

Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any w...
Desktop
Mac
Notifications
Sync
Itint's avatar
Itint
New member | Level 2
3 years ago

I have the same issue. For two months now there's a red circle with a 1. I've checked so many times, every single option in the menu and there's nothing. I've restarted, reinstalled and nothing gets that. This is so frustrating. 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey Itint, happy Thursday! 

    Have you made sure that your notifications are all caught up when clicking on the Dropbox icon? 

    Also, what is your app's syncing status?

    Let me know! 
    • Pih's avatar
      Pih
      Helpful | Level 6
      3 years ago

      Just an update for anyone else with this issue:
      I emailed back and forth with Dropbox about this issue in 2020, sent them a couple of screenshots after they requested them, got the latest version of Dropbox, reinstalled it again after request and what not, and after countless emails, I finally got a reply that said:
      "After further investigation, it appears that turning off comments is only available to business customers. Since you are on a basic account, this option would not be available."

      Anyway, I switched to Google Drive whenever I need to share files that other people comment on. I don't recommend trying to get the bug fixed, I wasted quite some time on that already. If the email support doesn't know the difference between "turning off comments" and "turning off notifications", I think there's no hope.

       

      I wonder whether business users are indeed able to turn off notifications, including the red circle. At least it's not an advertised feature.

      • Kaasi's avatar
        Kaasi
        New member | Level 2
        3 years ago

        Since 2020? This is not acceptable. Having that red bubble with a "1" there for several months leads me to keep constantly looking there. I will try to switch to Google Drive. Thanks 

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