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AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
9 months ago

Files disappeared from dropbox after moving them from mac to dropbox app in finder

Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finde...
Desktop
desktop app
File access
Mac OS
Sync and upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey AGR_WDC, thank you for the ticket number! 

 

I can see that the agent responded back to you. Did you have the chance to review his response? 

AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
9 months ago

Hi Megan,

 

Thank you, yes, I saw his response, he said there is nothing he can do.

I don't understand how the files can just vanish, and dropbox has no idea. I just can't.

  • dropping_the_box's avatar
    dropping_the_box
    New member | Level 2
    5 months ago

    Had the same issue and I tought I lost data permanently...  Then I noticed it's just uploading... you can check the process from the dropbox icon next to time (on mac)

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