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Forum Discussion

Genowefa's avatar
Genowefa
New member | Level 2
3 years ago

Dropbox App has disappeared from Kobo Forma

Hi, 

My Kobo Forma decided to factory reset itself on my way home from work today, so I had to reconnect to the internet and my accounts (Kobo & Overdrive). I had been reading some files in my Dropbox on it around lunchtime, and it was no problem. After the restart, though, I cannot find the Dropbox section in my Forma.

 

I have contacted Rakuten, and they have not noted anything on their side that would have brought this on. I am very confused. Has anyone else seen their Dropbox disappear on their Kobo ereader and has anyone come across how to fix it?

  • Solved!

     

    For those whose Dropbox disappears after a restart, it requires several update searches on the Kobo ereader for it to add the new updates and reinstall Dropbox. One update might not be enough. Refresh and check for more updates, and it should reappear. At least it has from this attempt on my side.

  • Genowefa's avatar
    Genowefa
    New member | Level 2

    Solved!

     

    For those whose Dropbox disappears after a restart, it requires several update searches on the Kobo ereader for it to add the new updates and reinstall Dropbox. One update might not be enough. Refresh and check for more updates, and it should reappear. At least it has from this attempt on my side.

    • Oma5's avatar
      Oma5
      Explorer | Level 3

      After several factory resets to no avail, I went to Repair in menu and it reinstalled with that. 
      But now I’m getting a Dropbox error when syncing. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Oma5, could you post a screenshot of the exact error you've been getting?