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AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
9 months ago

Files disappeared from dropbox after moving them from mac to dropbox app in finder

Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finde...
Desktop
desktop app
File access
Mac OS
Sync and upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Not sure what might have happened here, AGR_WDC, it does sound strange.

 

Have you checked your Trash at all to see if they ended up there?

AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
9 months ago

They are not in the trash, nor were they before. However I have the dropbox app from january 22 in the trash. Yes, it is all strange. All i did was drag the files into dropbox, I saw them there, and next time I looked for the files, a day or two later, they weren't there anymore.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi from me too, AGR_WDC. This is all very puzzling indeed. 

     

    Can you send me the ticket number from your convo with our support team? I’d like to have a look at it too, and double check if there’s something else we haven’t tried so far.

    • AGR_WDC's avatar
      AGR_WDC
      Explorer | Level 3
      9 months ago

      Hello Nancy,

       

      Ticket is #23229664. I appreciate any other way of trying to find the files!

       

      Thank you,

      Adriana

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey AGR_WDC, thank you for the ticket number! 

         

        I can see that the agent responded back to you. Did you have the chance to review his response? 

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