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New member | Level 2

2 years ago

Solved

Corrupt file disappeared??

I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it. The only reference to the file whatsoever anywhere on my computer is when I open a different Excel file and on the left side, it appears on the document recovery list, however, when I try any of the options it ultimately tells me the file cannot be opened because it is corrupt. I’ve tried all of the standard options found on dropbox help regarding Recovering deleted files, but none of that works because the file is no longer in my dropbox, including the deleted folder. Any ideas at all? This is a super important file that I’ve been building for a year. Any help would be greatly appreciated.

Rich
2 years ago
Danipants wrote:
I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it.

Excel deleted the file during the save process.

When working on an Excel file, Excel creates a temporary file and all of your edits are made there. When you save, Excel first deletes the original and then renames the temporary file. If Excel was unable to save after the original was deleted, you would lose the file. I'd look in the folder where the file was located for any temporary files. You'll probably need to enable the display of hidden files on your operating system.

I’ve tried all of the standard options found on dropbox help regarding Recovering deleted files, but none of that works because the file is no longer in my dropbox, including the deleted folder.

Are you sure the file was syncing to Dropbox? Do you see any mention of it on your Events page? If it's not showing up in Deleted Files and there's no reference to it on your Events page, then it was likely never syncing to Dropbox.

15 Replies

Rich
Super User II
2 years ago
Danipants wrote:
I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it.

Excel deleted the file during the save process.

When working on an Excel file, Excel creates a temporary file and all of your edits are made there. When you save, Excel first deletes the original and then renames the temporary file. If Excel was unable to save after the original was deleted, you would lose the file. I'd look in the folder where the file was located for any temporary files. You'll probably need to enable the display of hidden files on your operating system.

I’ve tried all of the standard options found on dropbox help regarding Recovering deleted files, but none of that works because the file is no longer in my dropbox, including the deleted folder.

Are you sure the file was syncing to Dropbox? Do you see any mention of it on your Events page? If it's not showing up in Deleted Files and there's no reference to it on your Events page, then it was likely never syncing to Dropbox.
- Danipants
  New member | Level 2
  2 years ago
  I got it! Was able to restore it through the events page, didn’t even know that was a thing. Thank you so very much!!
  - ivan10grazie
    Explorer | Level 4
    2 years ago
    I have a similar problem..yesterday I worked on 3 excel files in the dropbox folder..this morning I open the folder, 2 are there and the third has disappeared..it's nowhere!!!! A file I use every day seems like it never existed on my Mac! How is it possible?!!! There are months of work on it, I use dropbox to avoid the risk of losing this data but this way it is absolutely less risky to have it on your hard disk! CRAZY!
    I checked the events page, in the deleted files... it doesn't exist anywhere!
    I don't have a paid plan, will I lose my job?

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Danipants wrote:
I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it.

Excel deleted the file during the save process.

When working on an Excel file, Excel creates a temporary file and all of your edits are made there. When you save, Excel first deletes the original and then renames the temporary file. If Excel was unable to save after the original was deleted, you would lose the file. I'd look in the folder where the file was located for any temporary files. You'll probably need to enable the display of hidden files on your operating system.

I’ve tried all of the standard options found on dropbox help regarding Recovering deleted files, but none of that works because the file is no longer in my dropbox, including the deleted folder.

Are you sure the file was syncing to Dropbox? Do you see any mention of it on your Events page? If it's not showing up in Deleted Files and there's no reference to it on your Events page, then it was likely never syncing to Dropbox.

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I have a similar problem..yesterday I worked on 3 excel files in the dropbox folder..this morning I open the folder, 2 are there and the third has disappeared..it's nowhere!!!! A file I use every day seems like it never existed on my Mac! How is it possible?!!! There are months of work on it, I use dropbox to avoid the risk of losing this data but this way it is absolutely less risky to have it on your hard disk! CRAZY!
I checked the events page, in the deleted files... it doesn't exist anywhere!
I don't have a paid plan, will I lose my job?

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