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Forum Discussion

DamianYap's avatar
DamianYap
New member | Level 2
5 months ago

Dropbox desktop app disconnects randomly during file upload

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
Desktop
Sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, DamianYap, and thanks for bringing this to our attention.

 

Would you mind giving us some more details about what you mean when you say that the app disconnects?

 

Are you getting some kind of error message or does the app just crash?

 

Also, are you having this issue with multiple computers, all connected to the same network?

 

Let me know and we'll go from there.

phafa's avatar
phafa
Explorer | Level 4
5 months ago

I'm having this same issue on Dropbox Desktop: v202.4.5551 on Windows 10.
It's getting worse and I work with this. What's going on?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Sorry for jumping in, shastings and phafa. Before investigating further, I’d suggest reinstalling the Dropbox app on your devices. 

     

    If the issue persists after that, let me know and we can take a closer look into this.

    • shastings's avatar
      shastings
      Helpful | Level 5
      5 months ago

      Hi-- I am willing to do this, but with close to 100K files that I am often sharing with clients, doing a reinstall is highly disruptive to my workflow, as everything will need to repopulate back in my DB folder. In addition, I currently have many folders set as online-only by having gone through File Explorer, right-clicked and selected Online Only. I am guessing that I will lose ALL of those location preferences/settings regarding online only files once I uninstall. Is this correct?

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