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tjmiz's avatar
tjmiz
Explorer | Level 3
6 months ago

Dropbox syncing thousands of files randomly.

Hello,

 

Appreciate the support. All of a sudden my dropbox has thousands of files to sync around 5.2tb. I'm unsure why this has happened, I keep files online to save space. This is now showing and is making my experience on Dropbox very slow to do anything. Please see a reference image below. 

 

 

Any advice would be very appreciative. 

 

Thanks,

Tim

 

Desktop
Sync
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey tjmiz, I hope you're doing well!

     

    I'd like to ask for some additional info such as: when did this start happening? 

     

    Also, would you be able to clarify the device's OS, and the Dropbox version you're using on your end? 

     

    Lastly, do you see any progress in the number of files that the app is syncing? 

     

    Let me know more, and we'll take it from there!

    • tjmiz's avatar
      tjmiz
      Explorer | Level 3
      6 months ago

      Hi Megan,

       

      Thanks for the help. Sure, here are the answers:

       

       - Started around a week ago. 

      - The devices OS is 14.0

      - Dropbox version is: 198.4.7615

       

      There is no progress with the syncing at all.

       

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey tjmiz, thanks for the info! 

         

        If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there?

         

        Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then sign-out and of the Dropbox app and sign-in again.

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