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Forum Discussion

inkwarp's avatar
inkwarp
Explorer | Level 3
2 years ago

unable to install capture on windows 10

Unable to install capture error "Error in parsing the app package." 

Dropbox Capture
Install
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there inkwarp, sorry to hear you're having issues with this.


    Can  you please send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, what's your device's exact OS version? Have you checked for any pending updates perhaps?

     

    Let me know what you find!

    • inkwarp's avatar
      inkwarp
      Explorer | Level 3
      2 years ago

      I just went to get a screen shot and realised that my firewall was blocking the installer.

      It opens now but after I hit the instal button it just disappears and doesn't seem to install anything.

      So, nothing to capture... 

      I am on windows10.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi inkwarp, have you tried rebooting your device, and then try to install Capture once again?

         

        If not, can you give it a go? 

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