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Forum Discussion

inkwarp's avatar
inkwarp
Explorer | Level 3
2 years ago

unable to install capture on windows 10

Unable to install capture error "Error in parsing the app package." 
Dropbox Capture
Install
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there inkwarp, sorry to hear you're having issues with this.


Can  you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's your device's exact OS version? Have you checked for any pending updates perhaps?

 

Let me know what you find!

  • inkwarp's avatar
    inkwarp
    Explorer | Level 3
    2 years ago

    I just went to get a screen shot and realised that my firewall was blocking the installer.

    It opens now but after I hit the instal button it just disappears and doesn't seem to install anything.

    So, nothing to capture... 

    I am on windows10.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi inkwarp, have you tried rebooting your device, and then try to install Capture once again?

       

      If not, can you give it a go? 

      • inkwarp's avatar
        inkwarp
        Explorer | Level 3
        2 years ago

        I have tried that. A couple of times.

        🙂

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