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Forum Discussion
Can't install Capture
Capture won't download using Microsoft Store (it just closes my browser). When I used the download for Windows, it shows that a download was successful but I can't find the file, either by right clicking to see the folder location or by directly clicking on the download, but if I do that it just closes my browser. I'd like to try Capture but I don't see how to do it!
Hi @LifStr, thanks for bringing this to our attention.
Does your device meet the requirements to install the Capture app?
This will help me to assist further!
- Jay
Dropbox Staff
Hi @LifStr, thanks for bringing this to our attention.
Does your device meet the requirements to install the Capture app?
This will help me to assist further!
I have Windows 10 on this computer.
I restarted the computer after first encountering the problem.
I am using Chrome browser, up to date.
I have restarted and finally shut down in an attempt to deal with the browser closing issue.
I couldn't use the Windows Recent Downloads to install it -- since every time I tried it, it closed my browser -- so I had to somehow find the installer, which didn't show up in any Windows Explorer or Everything searches.
I found it using the Start search box. I finally successfully installed it. A lot of work!
- Jay
Glad to hear that you were able to install the app in the end.
Enjoy your week!
