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Forum Discussion
unable to install capture on windows 10
Unable to install capture error "Error in parsing the app package."
I just went to get a screen shot and realised that my firewall was blocking the installer.
It opens now but after I hit the instal button it just disappears and doesn't seem to install anything.
So, nothing to capture...
I am on windows10.
Megan
Dropbox Staff
Dropbox StaffHi inkwarp, have you tried rebooting your device, and then try to install Capture once again?
If not, can you give it a go?
I have tried that. A couple of times.
🙂
- Walter
Thanks for letting us know inkwarp
Could you check your device for system updates, apply them if any, reboot your computer and see if that makes a difference?
If the issue persists, you could try installing it from the Microsoft Store.
In any case, please let us know of any updates!
Hi
I have tried the microsoft store. it seems to be exactly the same installer.
I don't have any updates pending.
It's quite possible it might be caused by windows defender or one of the security components..?
When I hit the install button it just blips out and I can't find anything in the task manager that looks suspicious.
Whatever the cause it, I can't find it.
I will try on another machine but I think I will leave it off here for now
