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Forum Discussion

inkwarp's avatar
inkwarp
Explorer | Level 3
2 years ago

unable to install capture on windows 10

Unable to install capture error "Error in parsing the app package." 
Dropbox Capture
Install
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there inkwarp, sorry to hear you're having issues with this.


Can  you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's your device's exact OS version? Have you checked for any pending updates perhaps?

 

Let me know what you find!

inkwarp's avatar
inkwarp
Explorer | Level 3
2 years ago

I just went to get a screen shot and realised that my firewall was blocking the installer.

It opens now but after I hit the instal button it just disappears and doesn't seem to install anything.

So, nothing to capture... 

I am on windows10.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi inkwarp, have you tried rebooting your device, and then try to install Capture once again?

     

    If not, can you give it a go? 

    • inkwarp's avatar
      inkwarp
      Explorer | Level 3
      2 years ago

      I have tried that. A couple of times.

      🙂

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for letting us know inkwarp 

         

        Could you check your device for system updates, apply them if any, reboot your computer and see if that makes a difference?

         

        If the issue persists, you could try installing it from the Microsoft Store. 

         

        In any case, please let us know of any updates! 

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