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KylieC's avatar
KylieC
Explorer | Level 4
5 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work once or twice in between each restart. I’m using an iPhone 7 with all updates applied and have updated the app on every release.

Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
  • Andrew F.14's avatar
    Andrew F.14
    Helpful | Level 6
    5 years ago
    I’m having the same issue. iPhone 6S plus with iOS 13.2.3. Opens to Dropbox logo then goes to blank white screen. Tried reinstalling Dropbox app 2 weeks ago which fixed the problem, but now it’s happening again.
  • jennieb's avatar
    jennieb
    Explorer | Level 4
    5 years ago

    Same issue here.  Happened a month or so ago (last time I deleted the app and reinstalled) ...and now AGAIN.  Both times I've only realised when out on business and needing to share critical documents. REALLY frustrating.

    Am fast losing faith in what is already expensive storage with Dropbox - a NAS alternative has never looked more appealing.

    Also, why is the solution not posted here so we don't have to wait for a ticket and response??  Arghhh.

    iphone: 6S+

    iOS: 13.3

     

    • mario f.2's avatar
      mario f.2
      Helpful | Level 5
      5 years ago

      it keeps happening to me too. I solve it by rebooting the iPad pro. But not an ideal solution. 

      • rob_trusscorp's avatar
        rob_trusscorp
        New member | Level 2
        5 years ago

        I have exactly the same issue. Only works once after a fresh reboot.  Then stops working and just a blank screen or the app crashes.

        I'm assuming an os update caused an incompatablity.

        I have completed the iTunes fix a few times now and even restored a backup to a previous version when it was working.  Once I get the os up-to-date again the issue is still there.

    • jennieb's avatar
      jennieb
      Explorer | Level 4
      5 years ago

      The Dropbox app did its own in-app update a few days ago and (although early days) I've not had the frezzing problem since... #hereshoping

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi everyone! 

        Thanks for letting us know jennieb. Happy to know you are no longer facing this issue.

        tim_grove have you updated your Dropbox mobile app? Have you tried reinstalling? 

        Let me know if the updates solves the issue for you as well please. 

        Thank you! 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for posting about this KylieC. Welcome to our Community! 

    Please reinstall the Dropbox mobile app and let me know if the issue persists. 

    If it does, a screenshot of the blank screen, will help me suggest the next steps. 

    Thanks. 

    • KylieC's avatar
      KylieC
      Explorer | Level 4
      5 years ago
      Hi Fiona, I’ve got support working on the issue. Reinstalling works for a couple of days then it starts happening again. Have sent them a screencast showing it happening.
      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thank you for the letting me know KylieC!

        Andrew F.14 Seems like you are facing the same problem. I created a ticket for you, so our team can work on your issue as well. Please respond there and I will have your case escalated to be fixed. 

        Let me know if you received my email. It would be also helpful to know the version of Dropbox giving you this problem. Please respond back to this thread with this info. 

        Thank you! 

         

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