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Forum Discussion
iOS app opens to blank screen
Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Hi Fiona, I’ve got support working on the issue. Reinstalling works for a couple of days then it starts happening again. Have sent them a screencast showing it happening.
Fiona
Dropbox Staff
Dropbox StaffThank you for the letting me know KylieC!
Andrew F.14 Seems like you are facing the same problem. I created a ticket for you, so our team can work on your issue as well. Please respond there and I will have your case escalated to be fixed.
Let me know if you received my email. It would be also helpful to know the version of Dropbox giving you this problem. Please respond back to this thread with this info.
Thank you!
- Thanks Fiona I appreciate you getting back to me. I’ve deleted and re-loaded the dropbox app version 168.2 again today and its still opening with the dropbox logo and then going to a white blank screen again.
- Fiona
Thanks for the heads up in this thread Andrew F.14.
Could you add a screenshot of how things look for other users that might be reading this thread please?
We are already working on your issue with the team. We will get back to you in the same email chain I have created.
Thank you!
- Still happening, any help greatly appreciated! Now on the latest iOS 13.3. How can I upload some screenshots as requested? The first blue screen with the logo lasts for a second and then changes to the blank white screen and stays like that.
