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KylieC's avatar
KylieC
Explorer | Level 4
5 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
mario f.2's avatar
mario f.2
Helpful | Level 5

Same here. iPad pro. iOS and Dropbox updated. Very frustrating. Has been happening for a few weeks by now. Screenshot attached.73DFD61D-D0D2-45A7-8080-C02342489571.png

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
 
If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
 
  1.  Uninstall the Dropbox App
  2.  Sign out from iTunes
  3.  Restart your device
  4.  Sign into the iTunes
  5.  Download and Install Dropbox
  6.  Try to sign into your Dropbox account
Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
  • Andrew F.14's avatar
    Andrew F.14
    Helpful | Level 6
    5 years ago

    Thanks this has worked.  I did try this once before and it reverted back to the blank screen, but this time, so far, it's working!  Thank you very much!

  • mario f.2's avatar
    mario f.2
    Helpful | Level 5
    5 years ago

    Hi Jane, sorry for the late reply. For me restarting the iPad was sufficient. I now wonder whether it's a problem with iOS since I noticed other apps were slow (hence I re-started it). But I will let you know if the problem occurs again. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Thanks for sharing the news Andrew F.14; pleased to hear my tips were helpful! 🤓
     
    Happy Dropboxing; wishing you a fruitful New Year ahead! 

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