You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KylieC's avatar
KylieC
Explorer | Level 4
5 years ago

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
jennieb's avatar
jennieb
Explorer | Level 4

Same issue here.  Happened a month or so ago (last time I deleted the app and reinstalled) ...and now AGAIN.  Both times I've only realised when out on business and needing to share critical documents. REALLY frustrating.

Am fast losing faith in what is already expensive storage with Dropbox - a NAS alternative has never looked more appealing.

Also, why is the solution not posted here so we don't have to wait for a ticket and response??  Arghhh.

iphone: 6S+

iOS: 13.3

 

jennieb's avatar
jennieb
Explorer | Level 4
5 years ago

The Dropbox app did its own in-app update a few days ago and (although early days) I've not had the frezzing problem since... #hereshoping

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi everyone! 

    Thanks for letting us know jennieb. Happy to know you are no longer facing this issue.

    tim_grove have you updated your Dropbox mobile app? Have you tried reinstalling? 

    Let me know if the updates solves the issue for you as well please. 

    Thank you! 

    • tim_grove's avatar
      tim_grove
      Explorer | Level 4
      5 years ago

      Did you read my comment? I have to reinstall it every time I use it now to get rid of the white screen. Literally the application will load correctly once before requiring a complete reinstall to use. I'm about to do it again now, 4th time this week.

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for confirming you took this step and it did not solve the issue. 

        No need to take the same step again. I just emailed you to help more with this. 

        Please get back to me there. I used the address associated with your Community profile. 

        Thank you! 

    • jennieb's avatar
      jennieb
      Explorer | Level 4
      5 years ago

      Hey Fiona,

      PROBLEM IS BACK AGAIN!!!! 😭😭😭😭

      Arghhhh.... agree with Nellz - increasing your charges for a service that doesn't work more often than it does, is unjust and requires far greater attention than Dropbox appears to be giving it (going by the volume & duration of complaints).

      Has the root cause of this ongoing problem been identified?  Would be basic customer service to communicate this with us and update as the solution is progressed.

      The far more cost effective (though trickier initial setup) NAS solution is very rapidly increasing in its appeal...

      Jennie

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey Nellz and jennieb, thanks for nudging us again on this thread and sorry to hear that you're having trouble with this. 

        Since you've already tried reinstalling the mobile app - great work by the way! - could you also try clearing your Dropbox mobile app's cache?

        Let me know of any updates!

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