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Forum Discussion
KylieC
5 years agoExplorer | Level 4
iOS app opens to blank screen
Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
- 5 years agoHey mario f.2, it's Jane this time; sorry to hear about any frustration caused.If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
- Uninstall the Dropbox App
- Sign out from iTunes
- Restart your device
- Sign into the iTunes
- Download and Install Dropbox
- Try to sign into your Dropbox account
Please give me a nudge with the results when you get a chance to get going with that. Thanks!
mario f.2
Helpful | Level 5
it keeps happening to me too. I solve it by rebooting the iPad pro. But not an ideal solution.
rob_trusscorp
5 years agoNew member | Level 2
I have exactly the same issue. Only works once after a fresh reboot. Then stops working and just a blank screen or the app crashes.
I'm assuming an os update caused an incompatablity.
I have completed the iTunes fix a few times now and even restored a backup to a previous version when it was working. Once I get the os up-to-date again the issue is still there.
- tim_grove5 years agoExplorer | Level 4I now have to delete this app, reinstall it and sign in every time I need to use it. Seriously this is driving me crazy, please fix it.
This issue is not solved and this thread should not be marked as so.
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