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Helpful | Level 7

4 years ago

Solved

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can "see" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.) I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed. Is this the problem? If so, how do I fix it? The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know). Should I use that? This is both confusing and frustrating. Help!

ajborson
4 years ago
So...
The secret (as is sadly so often the case) is a re-start.
Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.
I don't understand this, but it did the trick.
thanks to Megan and Jay for your help!
Andy

54 Replies

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Megan
Dropbox Staff
4 years ago
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Hi ajborson, I'd be happy to help with that!

So, the first thing you want to do is make sure that you see the updated version of the files online on our website.

Is that the case?

As for your Windows device, can you check your syncing status and the version that you have installed there?

Lastly, since you mentioned Dropbox for S Mode, you should be able to use that if your device is running in S mode.

However, keep in mind that it's similar to our mobile app, since you can't have a local Dropbox folder with your files there.

Keep me posted with the results, and we'll take it from there.
- ajborson
  Helpful | Level 7
  4 years ago
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  Hi Megan,
  The updated files do show up when I look on the Dropbox website.
  I suspect there's an issue with the Dropbox app. It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens. There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.
  I tried (several times) to download and install the Dropbox app from the Dropbox website. The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.
  What do you suggest trying next?
  - ajborson
    Helpful | Level 7
    4 years ago
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    I downloaded Dropbox for S App again, and opened it. The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty. If I look for the file through Excel, it's not the up-to-date file. This isn't the answer...
- MarkMM
  New member | Level 2
  3 years ago
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  I have Windows 11 Pro running on a Surface Pro X.
  
  The system will only allow me to use DropBox in S Mode. I want to use it locally and upload to the cloud.
  
  The system will only allow me to open files using the cloud version of 365 applications. I want to use the the local locally installed apps.
  
  Are there processor limitations that prevent me from using DropBox locally?
  
  What can I do to run DropBox locally?
  - grov
    Explorer | Level 3
    3 years ago
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    I'm using Dropbox on Win11 and it's now working perfectly. From memory, there were two installation executables - one worked and the other didn't. Look back through the emails to see the previous discussions about this problem. You may need to remove Dropbox and re-instal it, using the other instal executable.
AGriffey
Explorer | Level 3
4 years ago
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I upgraded to Win11 and now I am unable to right-click>Lock editing. How do I access this feature without having to use Dropbox.com?
- Megan
  Dropbox Staff
  4 years ago
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  Hi AGriffey, I hope you're doing well!
  
  Have you checked to make sure your desktop app is running?
  
  If so, what's its syncing status, please?
  
  Keep me posted!
  - AGriffey
    Explorer | Level 3
    4 years ago
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    All of my files are up to date. I checked and I do not have any sync issues.
Mental420
Explorer | Level 3
4 years ago
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Howdy @ajborson, I'd be eager to assist with that!
In this way, the principal thing you need to do is ensure that you see the refreshed form of the documents online on our site.
Is that the situation?
Concerning your Windows gadget, would you be able to check your matching up status and the form that you have introduced there?
In conclusion, since you referenced Dropbox for S Mode, you ought to have the option to utilize that assuming your gadget is running in S mode.
Notwithstanding, remember that it's like our versatile application, since you can't have a nearby Dropbox organizer with your records there.
Update me as often as possible with the outcomes, and we'll take it from that point.
mwaters5
Explorer | Level 3
4 years ago
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Wont Reinstall windows 11. It told me that it needed to update. i uninstalled and it wont let me reinstall. I have rebooted, and still nothing I can use it do I just cancel my account?
- Hannah
  Dropbox Staff
  4 years ago
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  Thanks for the nudge here, mwaters5.
  
  Can you please clarify what you mean when you say that it won't let you reinstall the application?
  
  Are you getting some kind of error message?
  
  Can you try to download the installer from this link, to see if that helps?
  - mwaters5
    Explorer | Level 3
    4 years ago
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    I cleared out the Registry I also followed the detailed instructions and manually cleared out the folders in %PROGRAMFILES(x86)% and the others, I also executed CMD line prompts to remove Drop box from my system, even your tech (Who was rude by the way) could not get it working. The ticket has been elevated awaiting response from someone senior I need it soon as this is crippling the way I work as I have grow to depend on drop box and I don't want to switch to another provider if I don't have to.

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I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can \"see\" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.) I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed. Is this the problem? If so, how do I fix it? The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know). Should I use that? This is both confusing and frustrating. Help!

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I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can \"see\" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.) I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed. Is this the problem? If so, how do I fix it? The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know). Should I use that? This is both confusing and frustrating. Help!

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Windows 11 Upgrade and cannot get Dropbox to work properly","moderationData":{"__ref":"ModerationData:moderation_data:567046"},"body":"Hi ajborson, I'd be happy to help with that!
\n
\nSo, the first thing you want to do is make sure that you see the updated version of the files online on our website.
\n
\nIs that the case?
\n
\nAs for your Windows device, can you check your syncing status and the version that you have installed there?
\n
\nLastly, since you mentioned Dropbox for S Mode, you should be able to use that if your device is running in S mode.
\n
\nHowever, keep in mind that it's similar to our mobile app, since you can't have a local Dropbox folder with your files there.
\n
\nKeep me posted with the results, and we'll take it from there.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2021-12-28T16:59:13.181-08:00","lastPublishTime":"2021-12-28T16:59:13.181-08:00","metrics":{"__typename":"MessageMetrics","views":23814},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:567046","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU2NzA1Nyw1NjcwNTc","node":{"__ref":"ForumReplyMessage:message:567057"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU2NzA1Nyw2MzkzNTM","node":{"__ref":"ForumReplyMessage:message:639353"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1028","rawBody":"Hi , I'd be happy to help with that!
\n
\nSo, the first thing you want to do is make sure that you see the updated version of the files online on our website.
\n
\nIs that the case?
\n
\nAs for your Windows device, can you check your syncing status and the version that you have installed there?
\n
\nLastly, since you mentioned Dropbox for S Mode, you should be able to use that if your device is running in S mode.
\n
\nHowever, keep in mind that it's similar to our mobile app, since you can't have a local Dropbox folder with your files there.
\n
\nKeep me posted with the results, and we'll take it from there.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:567046_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:567057":{"__typename":"ModerationData","id":"moderation_data:567057","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:567057":{"__typename":"ForumReplyMessage","uid":567057,"id":"message:567057","revisionNum":1,"author":{"__ref":"User:user:319246"},"readOnly":true,"repliesCount":18,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:567046"},"conversation":{"__ref":"Conversation:conversation:566989"},"subject":"Re: Windows 11 Upgrade and cannot get Dropbox to work properly","moderationData":{"__ref":"ModerationData:moderation_data:567057"},"body":"

Hi Megan,

The updated files do show up when I look on the Dropbox website.

I suspect there's an issue with the Dropbox app. It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens. There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.

I tried (several times) to download and install the Dropbox app from the Dropbox website. The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.

What do you suggest trying next?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2021-12-28T19:29:57.791-08:00","lastPublishTime":"2021-12-28T19:29:57.791-08:00","metrics":{"__typename":"MessageMetrics","views":23771},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:567057","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDU2NzA1OCw1NjcwNTg","node":{"__ref":"ForumReplyMessage:message:567058"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"672","rawBody":"

Hi Megan,

The updated files do show up when I look on the Dropbox website.

What do you suggest trying next?

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I downloaded Dropbox for S App again, and opened it. The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty. If I look for the file through Excel, it's not the up-to-date file. This isn't the answer...

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I have Windows 11 Pro running on a Surface Pro X.

The system will only allow me to use DropBox in S Mode. I want to use it locally and upload to the cloud.

The system will only allow me to open files using the cloud version of 365 applications. I want to use the the local locally installed apps.

Are there processor limitations that prevent me from using DropBox locally?

What can I do to run DropBox locally?

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I have Windows 11 Pro running on a Surface Pro X.

The system will only allow me to use DropBox in S Mode. I want to use it locally and upload to the cloud.

The system will only allow me to open files using the cloud version of 365 applications. I want to use the the local locally installed apps.

Are there processor limitations that prevent me from using DropBox locally?

What can I do to run DropBox locally?

I'm using Dropbox on Win11 and it's now working perfectly. From memory, there were two installation executables - one worked and the other didn't. Look back through the emails to see the previous discussions about this problem. You may need to remove Dropbox and re-instal it, using the other instal executable.

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I upgraded to Win11 and now I am unable to right-click>Lock editing. How do I access this feature without having to use Dropbox.com?

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I upgraded to Win11 and now I am unable to right-click>Lock editing. How do I access this feature without having to use Dropbox.com?

All of my files are up to date. I checked and I do not have any sync issues.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"78","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-01-05T14:19:07.624-08:00","lastPublishTime":"2022-01-05T14:19:07.624-08:00","metrics":{"__typename":"MessageMetrics","views":2697},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:568561","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"83","rawBody":"

All of my files are up to date. I checked and I do not have any sync issues.

Howdy @ajborson, I'd be eager to assist with that!

In this way, the principal thing you need to do is ensure that you see the refreshed form of the documents online on our site.

Is that the situation?

Concerning your Windows gadget, would you be able to check your matching up status and the form that you have introduced there?

In conclusion, since you referenced Dropbox for S Mode, you ought to have the option to utilize that assuming your gadget is running in S mode.

Notwithstanding, remember that it's like our versatile application, since you can't have a nearby Dropbox organizer with your records there.

Update me as often as possible with the outcomes, and we'll take it from that point.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-01-11T22:29:13.040-08:00","lastPublishTime":"2022-01-11T22:29:13.040-08:00","metrics":{"__typename":"MessageMetrics","views":2196},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:566989/message:570023","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"921","rawBody":"

Howdy @ajborson, I'd be eager to assist with that!

In this way, the principal thing you need to do is ensure that you see the refreshed form of the documents online on our site.

Is that the situation?

Concerning your Windows gadget, would you be able to check your matching up status and the form that you have introduced there?

In conclusion, since you referenced Dropbox for S Mode, you ought to have the option to utilize that assuming your gadget is running in S mode.

Notwithstanding, remember that it's like our versatile application, since you can't have a nearby Dropbox organizer with your records there.

Update me as often as possible with the outcomes, and we'll take it from that point.

Wont Reinstall windows 11. It told me that it needed to update. i uninstalled and it wont let me reinstall. I have rebooted, and still nothing I can use it do I just cancel my account?

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Wont Reinstall windows 11. It told me that it needed to update. i uninstalled and it wont let me reinstall. I have rebooted, and still nothing I can use it do I just cancel my account?

I cleared out the Registry I also followed the detailed instructions and manually cleared out the folders in %PROGRAMFILES(x86)% and the others, I also executed CMD line prompts to remove Drop box from my system, even your tech (Who was rude by the way) could not get it working. The ticket has been elevated awaiting response from someone senior I need it soon as this is crippling the way I work as I have grow to depend on drop box and I don't want to switch to another provider if I don't have to.

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So...

The secret (as is sadly so often the case) is a re-start.

Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

I don't understand this, but it did the trick.

thanks to Megan and Jay for your help!

Andy

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So...

The secret (as is sadly so often the case) is a re-start.

Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

I don't understand this, but it did the trick.

thanks to Megan and Jay for your help!

Andy

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