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Forum Discussion

PeterLM's avatar
PeterLM
Helpful | Level 5
3 years ago

Missing the Dropbox context menus in Mac Finder

Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox M...
Desktop
Dropbox Plus
Dropbox Pro
Mac
Setting up the apps
Sync
  • PeterLM's avatar
    PeterLM
    3 years ago

    Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter

PeterLM's avatar
PeterLM
Helpful | Level 5

Mine has worked perfectly ever since I cleared all cookies, cache, history etc. Perhaps try clearing everything? Good luck!

YuliG's avatar
YuliG
Helpful | Level 5
3 years ago

Hi Peter,

I am habing the same problem. Can I just clarify what cash/cookies/browsing history you cleared? For your browser? Safari? Chrome?

And if you indeed meant the browser cash - do you know why that affected the finder context menus?

Also, Have you tried reinstalling dropbox? I mean of the original user.

Thanks a lot!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey YuliG, sorry to jump in here, are you still having issues with this?

     

    If so, please provide some additional information and let us know any troubleshooting you might have performed thus far. 

     

    Thanks so much!

    • YuliG's avatar
      YuliG
      Helpful | Level 5
      3 years ago

      Hi Walter 🙂

      Thanks a lot for jumping in!!!

       

      This was the first post I found about the problem, so I haven't tried any troubleshooting yet.

      I am running Dropbox on MacOs Monterey (Macbook Pro 13'' 2015).

      My Dropbox does not launch after a reboot, and I quit it and start it a lot between reboots.

      I can't remember the last time I saw dropbox icons on my files and folders - to the point that I am not sure if you've cancelled them. Lately, I've noticed the dropbox context menus were gone as well.

      I can't think of anything I might have installed that might be interfering with dropbox, but I guess that doesn't mean it does not exist. Not sure what other data you might need, but if you tell me I'll provide it:)

       

      Thanks again!!!

      Yuli

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Could you try the steps outlined here and let me know if it makes any difference?

         

        Also, have you updated your computer's OS recently? What's its exact OS version? 

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