Re: I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

Jon9999

I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe

R6030 - CRT not initialized

I've already tried uninstalling and reinstalling Dropbox, twice.

xtianp

I have not seen the error since reinstalling the Dropbox desktop application yesterday.
If I see it again I will post but that may have fixed the issue.

Thank you! 😊

View solution in original post

Nancy

Hey Jon9999, thanks for posting about this here.

What's the app version of Dropbox on your computer?

Did you notice this error appear after any updates on your OS/Dropbox app?

Let me know and we'll go from there.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Saiph

I got this error today, Sat 17th Aug 2024. Dropbox tooltip says "DropBox 205.4.5765". Windows 10 Home. There was a Windows update yesterday. Has this caused a problem? Will this persist? What is the cause? I have had this error in the past as well. Why does it keep recurring?

Hannah

Hey @Saiph, according to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading.

Can you take a look at the article here, to see if it helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Saiph

Thanks for your reply Hannah. I don't fully understand all the technicalities of the article, but it looks like Windows Defender (my only anti-virus) may be regarding some of the Dropbox code as potentially malicious, and preventing it from running properly. I will investigate how I might be able to set up an exception in Defender so it ignores the DLL in question, and hopefully that will fix things.

xtianp

I'm having the same issue - Windows 11 - I've been having it for a couple of months. It happens mostly after not using my system for a while and my screen is blank and I come back to it to login.

Hannah

Hey @xtianp, sorry to hear that.

Did you have the time to take a look at the article I linked in my previous reply on this thread?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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xtianp

Hi Hannah 😊

Thank you for your reply. I did look at the article but I don't have any weird software installed. The security software is the standard that comes with Windows, nothing fancy.

The latest version of DropBox is installed, 9/18/2024.

Jay

Hi @xtianp, could you try reinstalling the Dropbox desktop application, without uninstalling it first, to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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xtianp

Hi Jay,

I have now done that. I will post if it happens again.

Thank you