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Forum Discussion
I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.
I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\Program Files (x86)\Dropb...
- I have not seen the error since reinstalling the Dropbox desktop application yesterday.
If I see it again I will post but that may have fixed the issue.
Thank you! 😊
Nancy
Dropbox Staff
Dropbox StaffHey Jon9999, thanks for posting about this here.
What's the app version of Dropbox on your computer?
Did you notice this error appear after any updates on your OS/Dropbox app?
Let me know and we'll go from there.
I got this error today, Sat 17th Aug 2024. Dropbox tooltip says "DropBox 205.4.5765". Windows 10 Home. There was a Windows update yesterday. Has this caused a problem? Will this persist? What is the cause? I have had this error in the past as well. Why does it keep recurring?
- Hannah
Hey @Saiph, according to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading.
Can you take a look at the article here, to see if it helps?
Thanks for your reply Hannah. I don't fully understand all the technicalities of the article, but it looks like Windows Defender (my only anti-virus) may be regarding some of the Dropbox code as potentially malicious, and preventing it from running properly. I will investigate how I might be able to set up an exception in Defender so it ignores the DLL in question, and hopefully that will fix things.
I'm having the same issue - Windows 11 - I've been having it for a couple of months. It happens mostly after not using my system for a while and my screen is blank and I come back to it to login.
