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Jon9999's avatar
Jon9999
Explorer | Level 4
4 months ago

I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:   Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files (x86)\Dropb...
Desktop
Error Messages
Errors
Windows OS
  • xtianp's avatar
    xtianp
    2 months ago
    I have not seen the error since reinstalling the Dropbox desktop application yesterday.
    If I see it again I will post but that may have fixed the issue.

    Thank you! 😊
xtianp's avatar
xtianp
Helpful | Level 6

I'm having the same issue - Windows 11 - I've been having it for a couple of months.  It happens mostly after not using my system for a while and my screen is blank and I come back to it to login.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey xtianp, sorry to hear that.

 

Did you have the time to take a look at the article I linked in my previous reply on this thread?

  • xtianp's avatar
    xtianp
    Helpful | Level 6
    2 months ago

    Hi Hannah 😊

     

    Thank you for your reply.  I did look at the article but I don't have any weird software installed.  The security software is the standard that comes with Windows, nothing fancy.

    The latest version of DropBox is installed, 9/18/2024.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi xtianp, could you try reinstalling the Dropbox desktop application, without uninstalling it first, to see if this helps?

      • xtianp's avatar
        xtianp
        Helpful | Level 6
        2 months ago

        Hi Jay,

         

        I have now done that.  I will post if it happens again.

         

        Thank you

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