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Jon9999's avatar
Jon9999
Explorer | Level 4
4 months ago

I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:   Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files (x86)\Dropb...
Desktop
Error Messages
Errors
Windows OS
  • xtianp's avatar
    xtianp
    2 months ago
    I have not seen the error since reinstalling the Dropbox desktop application yesterday.
    If I see it again I will post but that may have fixed the issue.

    Thank you! 😊
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey xtianp, sorry to hear that.

 

Did you have the time to take a look at the article I linked in my previous reply on this thread?

xtianp's avatar
xtianp
Helpful | Level 6
2 months ago

Hi Hannah 😊

 

Thank you for your reply.  I did look at the article but I don't have any weird software installed.  The security software is the standard that comes with Windows, nothing fancy.

The latest version of DropBox is installed, 9/18/2024.

  • xtianp's avatar
    xtianp
    Helpful | Level 6
    2 months ago

    Hi Jay,

     

    I have now done that.  I will post if it happens again.

     

    Thank you

  • xtianp's avatar
    xtianp
    Helpful | Level 6
    2 months ago
    I have not seen the error since reinstalling the Dropbox desktop application yesterday.
    If I see it again I will post but that may have fixed the issue.

    Thank you! 😊
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi xtianp, could you try reinstalling the Dropbox desktop application, without uninstalling it first, to see if this helps?

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