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Helpful | Level 5

8 years ago

Solved

Dropbox Update installation failed with error 0x800b010e

I'm receiving the following error when attempting to install dropbox: "Dropbox Update installation failed with error 0x800b010e". I'm running Windows 10. I have also attempted the offline installe...

Jay
3 years ago
By default, new files added to the account from the site or another device would sync as online-only on your machine, but you can still mark them as available offline.

Files will still sync as normal, and yes, you'd need to change your aliases if any apps of programs need to locate the Dropbox folder.

310EI

Star | Level 17

8 years ago

marvifredo wrote:

Thank you for your help.

I tried installing Dropbox on 2 different computers, both running Windows 10.
Yes, it appears to be an issue with the operating system. I will post on the Microsoft Community to find out any possible fixes.

Thank you.

Hello, marvifredo...

You're welcome.

Sounds good... let us know what they suggested and if it worked for you.

marvifredo

Helpful | Level 5

8 years ago

The Dropbox team told me it is not their problem and that I should contact Microsoft for help.

It was suggested to use this: https://support.microsoft.com/en-us/kb/916260

I have tried to install Dropbox on 5 different computers (all Windows 10). They all have the same issue. One of them is brand new (1 week old) with Windows 10 operating system.

I haven't finished all the steps on the link above, but I will post an update once I find something that works.

Jay
Dropbox Staff
3 years ago
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Hi DBMcNic, thanks for messaging the Community.

The new version of the Dropbox desktop application on Mac OS will move the Dropbox folder into the CloudStorage folder primarily, and can only be stored on your local disk.

You can find out more changes from this on this article. If you choose to upgrade or not, files will still sync from one device to another like normal.

Once the rollout is complete, all users on Mac OS 12.5 or above will be running this version, so it would eventually upgrade to this version.

If you have any further queries, feel free to message back.
- DBMcNic
  Helpful | Level 6
  3 years ago
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  I guess the name "CloudStorage" confused me, making me think the files would only be in the cloud. You're saying nothing would change, I'd just have to update all my aliases on my devices?
  - Jay
    Dropbox Staff
    3 years ago
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    By default, new files added to the account from the site or another device would sync as online-only on your machine, but you can still mark them as available offline.
    
    Files will still sync as normal, and yes, you'd need to change your aliases if any apps of programs need to locate the Dropbox folder.
- jwisser
  Helpful | Level 6
  3 years ago
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  Jay wrote:
  If you choose to upgrade or not, files will still sync from one device to another like normal.
  Jay, I think this is the core of the comms problem Dropbox has around this update. If this is true, then there is simply no reason to "upgrade" to the new version of the app, which provides an inferior experience.
  
  If Apple will at some point forcibly EOL the old version of Dropbox, Dropbox needs to communicate that (along with the expected timeline) to customers. If this change isn't actually required by Apple, but is being pushed by Dropbox for some other reason, then Dropbox needs to own up and clearly communicate that to customers. As it stands, the message you're sending to long-time customers is "Upgrade to this limited version of our software for no reason. There's no consequence for not doing so except constant vigilance against our suggestions to upgrade."
  
  Can you provide a clear explanation of the benefit to Dropbox customers of accepting this upgrade, rather than just staying on the current, working version?
  - CarloUK
    Explorer | Level 4
    3 years ago
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    Perfect exactly what I was thinking. I use Dropbox for all the things in the previous version. The new version and its file location is something I do not want or will subscribe to. If forced I will just delete Dropbox and move to the Apple version as I only have Apple devices.
discofuel
Helpful | Level 6
3 years ago
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The new Dropbox update that forces you to store your files in /Library/CloudStorage will not work for me.

If I ignore the update, will I be able to continue using Dropbox as normal? Or, at some point, will I be forced to update?
- discofuel
  Helpful | Level 6
  3 years ago
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  I posted that last message as a new thread because it's difficult to get a straight answer from the Dropbox team, but they just moved my message to be a reply in this thread...
Mike V.6
Helpful | Level 5
2 years ago
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This update makes a lot of changes. It feels like a violation of "If it ain't broke, don't fix it" philosophy. I worry about the potential for errors and bugs. A nice safe, protected environment for a large amount of critical data is why I keep using dropbox. Obviously Dropbox believes it is important to install it considering their implementation costs.

Note: While we recommend opting-in to the latest version of Dropbox for macOS, this migration isn’t required for you to continue using Dropbox.

Why should I install it? Long term, what happens if I don't?

Can anyone offer a soft, blue security blanket with which I can wrap up myself to convince my inner being that doing the install justifies the risk?

Thank you.
Mike
CarloUK
Explorer | Level 4
2 years ago
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Im not upgrading. In fact i will probably go across to the free apple cloud. How do i stop the dropbox upgrade message permanently nagging me ??

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I'm running Windows 10. I have also attempted the offline installe...","body@stringLength":"401","rawBody":"

I'm receiving the following error when attempting to install dropbox: \"Dropbox Update installation failed with error 0x800b010e\".

I'm running Windows 10. I have also attempted the offline installer with no success. The only antivirus and firewall running are Windows Defender.
I have restarted the computer a few times, no luck.

Any suggestions are welcomed. Regards.

","kudosSumWeight":0,"postTime":"2018-01-19T12:29:36.012-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:261435_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19805},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:261435":{"__typename":"Conversation","id":"conversation:261435","solved":true,"topic":{"__ref":"ForumTopicMessage:message:261435"},"lastPostingActivityTime":"2021-01-18T14:36:25.852-08:00","lastPostTime":"2021-01-18T14:36:25.852-08:00","unreadReplyCount":34,"isSubscribed":false},"ModerationData:moderation_data:261435":{"__typename":"ModerationData","id":"moderation_data:261435","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:261435_2":{"__typename":"Revision","id":"revision:261435_2","lastEditTime":"2019-05-29T04:46:45.249-07:00"},"ForumReplyMessage:message:262647":{"__typename":"ForumReplyMessage","id":"message:262647","conversation":{"__ref":"Conversation:conversation:261435"},"author":{"__ref":"User:user:596482"},"revisionNum":1,"uid":262647,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Dropbox Update installation failed with error 0x800b010e","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:262647"},"parent":{"__ref":"ForumReplyMessage:message:261651"},"body":"

The Dropbox team told me it is not their problem and that I should contact Microsoft for help.

It was suggested to use this: https://support.microsoft.com/en-us/kb/916260

I have tried to install Dropbox on 5 different computers (all Windows 10). They all have the same issue. One of them is brand new (1 week old) with Windows 10 operating system.

I haven't finished all the steps on the link above, but I will post an update once I find something that works.

","body@stringLength":"632","rawBody":"

The Dropbox team told me it is not their problem and that I should contact Microsoft for help.

It was suggested to use this: https://support.microsoft.com/en-us/kb/916260

I have tried to install Dropbox on 5 different computers (all Windows 10). They all have the same issue. One of them is brand new (1 week old) with Windows 10 operating system.

I haven't finished all the steps on the link above, but I will post an update once I find something that works.

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Don't worry, we'l help you!

The error is a MS one and sadley not specific. Lets try this an see where we get:

1) Quit Dropbox:

2) Uninstall Dropbox

3) Restart

4) After this, please proceed to delete remaining registry entries:

a) Click the Start button. Type REGEDIT in the search box and press Enter.
b) In the Registry Editor, navigate into the following locations until you find the keys for \"Dropbox\" and \"DropboxUpdate\", they will be in either or both of the following two locations:
HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\
HKEY_LOCAL_MACHINE\\SOFTWARE\\
c) In both or either of these folders, please delete only the \"Dropbox\" and \"DropboxUpdate\" folders by right-clicking on the individual folders and selecting \"Delete\".

5) Then, please delete the Dropbox remaining folders:

a) Open a Windows File Explorer (not Internet Explorer).
b) Type %LOCALAPPDATA% into the address bar (include the % percent signs) and press enter.
c) Delete the folder \"Dropbox\" from the resulting window.
d) Please repeat these steps with the following folders as well (it's OK if you don't find a Dropbox folder in any of those locations):
%APPDATA%
%PROGRAMFILES%
%PROGRAMFILES(x86)%
e) Then restart your system.

Please note that deleting any of these folders will not delete the files in your Dropbox folder.

6) Download the newest version of Dropbox from the following website:

https://www.dropbox.com/downloading

7) Navigate to the folder where you downloaded the installation file and double click on it.

8) During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).

IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder and start to download your content again.

To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on \"Open my Dropbox folder\", you should see an \"Advanced Settings\" link, click on this.

Then you can choose the parent folder of the already established Dropbox folder, for example, if you have your Dropbox folder in the path \"D:\\OtherDrive\\Folder\\Dropbox (Team)\" you'll want to select the folder \"D:\\OtherDrive\\Folder\".

At the end of this process, after clicking \"Open my Dropbox folder\", it might take some time to re-index the files and sync any pending changes.

Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was \"off-line\", will generate conflicted copies:

https://help.dropbox.com/syncing-uploads/conflicted-copy

Finally, this process only works when linking to the exact same account that was previously linked to this computer. If you'd like to merge accounts, please refer to the following Help Center article:

https://help.dropbox.com/account/merge-two-accounts

Hope this fixes and if you have any additional questions please let us know and we’ll be happy to assist!

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Don't worry, we'l help you!

The error is a MS one and sadley not specific. Lets try this an see where we get:

1) Quit Dropbox:

2) Uninstall Dropbox

3) Restart

4) After this, please proceed to delete remaining registry entries:

5) Then, please delete the Dropbox remaining folders:

Please note that deleting any of these folders will not delete the files in your Dropbox folder.

6) Download the newest version of Dropbox from the following website:

https://www.dropbox.com/downloading

7) Navigate to the folder where you downloaded the installation file and double click on it.

8) During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).

At the end of this process, after clicking \"Open my Dropbox folder\", it might take some time to re-index the files and sync any pending changes.

Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was \"off-line\", will generate conflicted copies:

https://help.dropbox.com/syncing-uploads/conflicted-copy

https://help.dropbox.com/account/merge-two-accounts

Hope this fixes and if you have any additional questions please let us know and we’ll be happy to assist!

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marvifredo wrote:
\n
Thank you for your help.
\n
I tried installing Dropbox on 2 different computers, both running Windows 10.
Yes, it appears to be an issue with the operating system. I will post on the Microsoft Community to find out any possible fixes.
\n
Thank you.
\n

Hello, marvifredo...

You're welcome.

Sounds good... let us know what they suggested and if it worked for you.

","body@stringLength":"896","rawBody":"

wrote:
\n
Thank you for your help.
\n
I tried installing Dropbox on 2 different computers, both running Windows 10.
Yes, it appears to be an issue with the operating system. I will post on the Microsoft Community to find out any possible fixes.
\n
Thank you.
\n

Hello, ...

You're welcome.

Sounds good... let us know what they suggested and if it worked for you.

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Dropbox Update installation failed with error 0x800b010e","moderationData":{"__ref":"ModerationData:moderation_data:262962"},"body":"Keep us posted on this matter!

It does seem to be a general Windows error message, which could indicate potential corruption in the file system, among other things, but they would have more specific details on this error.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2018-01-30T09:33:53.700-08:00","lastPublishTime":"2018-01-30T09:33:53.700-08:00","metrics":{"__typename":"MessageMetrics","views":17295},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:261435/message:262962","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDI2NTI4NSwyNjUyODU","node":{"__ref":"ForumReplyMessage:message:265285"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"233","rawBody":"Keep us posted on this matter!

It does seem to be a general Windows error message, which could indicate potential corruption in the file system, among other things, but they would have more specific details on this error.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:262962_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:265285":{"__typename":"ModerationData","id":"moderation_data:265285","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:265285":{"__typename":"ForumReplyMessage","uid":265285,"id":"message:265285","revisionNum":1,"author":{"__ref":"User:user:330250"},"readOnly":true,"repliesCount":23,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:262962"},"conversation":{"__ref":"Conversation:conversation:261435"},"subject":"Re: Dropbox Update installation failed with error 0x800b010e","moderationData":{"__ref":"ModerationData:moderation_data:265285"},"body":"

Hey marvifredo, anything to report yet? :thinking:

Have a great weekend!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"84","kudosSumWeight":0,"postTime":"2018-02-16T03:35:51.832-08:00","lastPublishTime":"2018-02-16T03:35:51.832-08:00","metrics":{"__typename":"MessageMetrics","views":17216},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:261435/message:265285","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDI2NTk2NiwyNjU5NjY","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDI2NTk2NiwyNjU5NjY","node":{"__ref":"ForumReplyMessage:message:265966"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1009","rawBody":"

Hey , anything to report yet? :thinking:

Have a great weekend!

I received a suggestion from the Microsoft forum, but it didn't work.
It was the following:

Open Windows Defender Security Center
Open App & browser control
Set the Off option for Check apps and files.

-It didn't work.

I have tried the Microsoft help: https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

I followed all the steps and nothing worked.

I'll try again in a few days and I'll post the results.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"222","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-02-21T09:03:06.461-08:00","lastPublishTime":"2018-02-21T09:03:06.461-08:00","metrics":{"__typename":"MessageMetrics","views":17178},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:261435/message:265966","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"765","rawBody":"

I received a suggestion from the Microsoft forum, but it didn't work.
It was the following:

Open Windows Defender Security Center
Open App & browser control
Set the Off option for Check apps and files.

-It didn't work.

I have tried the Microsoft help: https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

I followed all the steps and nothing worked.

I'll try again in a few days and I'll post the results.

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