"restricted content" errors, except not copyrighted?

Ticket #9016899: TEAMS: "restricted content" errors, except probably not.

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Iris, Mar 18, 3:25 PM PDT:

Hi Michael,

Thank you so much for response and I apologise that I was not clear what your issue was before.

However, I have now had chance to look into it and this APi is not one that we support.

Maybe you can speak to rclone about it, I apologise that I can be no further help at this time.

The problem you’re experiencing appears to be caused by another app or service you’re using, not by Dropbox. We’re unable to provide support for third-party apps or services.

The best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support. I’d also suggest searching in the Dropbox Community: https://www.dropboxforum.com

The Dropbox Community is a forum where people can post questions and get answers from other community members. Answers in the Dropbox Community include how to use Dropbox alongside other products and services.

Kindest regards,
Iris

Michael Starkenburg, Mar 17, 10:38 PM PDT:

OK, well this is really disappointing.  I pay for dropbox for business when many other options are available, because I have always had excellent service in the few times, over many years, when I had an important questions.

However, this time, your response took over 48 hours, and basically added no value.  To make it clearer, let me go ahead and answer your questions:

·       Please describe the issue you’re experiencing in as much detail as possible.

As I said in my original email, I am making API requests to sync my dropbox to my freenas server using rclone / pull / sync. it keeps failing for "restricted content". However if you look at the files that are failing it seems highly unlikely they are restricted. mostly minecraft world files that we created... here's a list below.  I ran the bad file checker but it didn't see any of these files.

·       Could you please send a screenshot of the issue (including any error messages)?

As I said in my original email, See long list of very specific errors attached.

·       Could you also tell me the name of the computer you’re using?

As I said in my original email, “API sync requests to "stark freenas test" app”   

If you need additional information to actually solve my problem, please ask a question that requires information not previously provided.  Otherwise, may I suggest that you escalate this to someone who has information about API calls, your copyright protection engine and its shortcomings, and who can help me solve this problem?

May I suggest that this is escalated to someone who understands my problem?  Perhaps from the developer support group, as they understand the API, and your copyright protection rules?  I am a longtime customer and this is a real problem on your side.  Please have someone responds who can actually help me, as opposed to the next level of canned response.

MS

Iris, Mar 17, 5:47 PM PDT:

Hi Michael,

Thank you for writing in to Dropbox Support. My name is Iris and I will be assisting you today.

From your email, my understanding is that you are experiencing issues syncing your Dropbox to your server and get restricted errors, is that correct?

Could you please provide the following information, so that I can troubleshoot?

·        Please describe the issue you’re experiencing in as much detail as possible.

·        Could you please send a screenshot of the issue (including any error messages)?

·        Could you also tell me the name of the computer you’re using? You can see a list of connected computers on your Security page here:

https://www.dropbox.com/account/security

You can find this page on the Dropbox website by following these steps:

1.    Log in to https://www.dropbox.com.

2.    Click on your name in the upper right-hand corner of the screen.

3.    Click Settings in the menu that appears.

4.    Click the Security tab.

Hope to hear back from you soon, if you have any queries in the meantime please feel free to reach out to me!

Regards,
Iris

PS: If you have questions about how to take a screenshot, see the following.

Mac: http://support.apple.com/kb/HT5775

Windows: https://support.microsoft.com/help/13776

Michael Starkenburg, Mar 15, 5:36 PM PDT:

Hey there;

I am making API requests to sync my dropbox to my freenas server using rclone / pull / sync. it keeps failing for "restricted content". However if you look at the files that are failing it seems highly unlikely they are restricted. mostly minecraft world files that we created... here's a list below.

I ran the bad file checker but it didn't see any of these files.

Please help, this sync is worthless if it keeps throwing these errors.

2019/03/15 17:01:38 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:01:43 ERROR : Family Media/Minecraft/Duncan Files/saves/Copy of dunc/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:01:47 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/DIM-38/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/..
2019/03/15 17:01:52 ERROR : Family Media/Minecraft/Duncan Files/saves/Copy of dunc/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:01:54 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:01:59 ERROR : Family Media/Minecraft/Duncan Files/saves/galacticworld/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:01:59 ERROR : Family Media/Minecraft/Duncan Files/saves/Copy of dunc/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:02:02 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/DIM21/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/..
2019/03/15 17:02:07 ERROR : Family Media/Minecraft/Server/Minecraft/plugins/EssentialsChat.jar: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:08 ERROR : Family Media/Minecraft/Server/Minecraft/plugins/EssentialsSpawn.jar: Failed to copy: failed to open source object: path/restricted_content/..
2019/03/15 17:02:08 ERROR : Family Media/Minecraft/Duncan Files/saves/meeeeeeeeee/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:08 ERROR : Family Media/Minecraft/Duncan Files/saves/galacticworld/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:08 ERROR : Family Media/Minecraft/Server/Minecraft/plugins/EssentialsProtect.jar: Failed to copy: failed to open source object: path/restricted_content/..
2019/03/15 17:02:08 ERROR : Family Media/Minecraft/Server/Minecraft/plugins/ProtocolLib-3.4.0.jar: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:10 ERROR : To Evaluate/to archive/minecraft worlds/airport/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:12 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/DIM9/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:17 ERROR : Family Media/Minecraft/Duncan Files/saves/myy/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:02:17 ERROR : Family Media/Minecraft/Duncan Files/saves/meeeeeeeeee/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:17 ERROR : Family Media/Minecraft/Duncan Files/saves/galacticworld/DIM-28/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:02:19 ERROR : To Evaluate/to archive/minecraft worlds/airport/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:25 ERROR : Family Media/Minecraft/Duncan Files/saves/myy/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:25 ERROR : Family Media/Minecraft/Duncan Files/saves/meeeeeeeeee/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:25 ERROR : Family Media/Minecraft/Duncan Files/saves/plane/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:02:25 ERROR : Family Media/Minecraft/Duncan Files/saves/galacticworld/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:28 ERROR : To Evaluate/to archive/minecraft worlds/airport/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:33 ERROR : Family Media/Minecraft/Duncan Files/saves/myy/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:33 ERROR : Family Media/Minecraft/Duncan Files/saves/plane/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:33 ERROR : Family Media/Minecraft/Duncan Files/saves/galacticworld/DIM_SPACESTATION2/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/..
2019/03/15 17:02:33 ERROR : Family Media/Minecraft/Duncan Files/saves/meeeeeeeeee/MoCWyvernLair/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/.
2019/03/15 17:02:36 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/TROPICS/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/
2019/03/15 17:02:40 ERROR : Family Media/Minecraft/Duncan Files/saves/sdfgdrcfgxcf/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:08:22 ERROR : Family Media/Minecraft/Duncan Files/saves/video/DIM1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:08:22 ERROR : Family Media/Minecraft/Duncan Files/saves/the new/MoCWyvernLair/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/...
2019/03/15 17:09:12 ERROR : To Evaluate/to archive/minecraft worlds/friendserver/mods/farlanders-1.7.10-v1.2b.jar: Failed to copy: failed to open source object: path/restricted_content/

Device: API sync requests to "stark freenas test" app

Shared Folder: other

Affected shared folder users: all