You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Using Dropbox as a file database for search operations 👌
We were recently approved for AWS activate startups credit. While we were out discovering other products in AWS, we caught up with Amazon Kendra - a powerful search tool powered by AI. Now we are fully integrating Kendra with Dropbox in order to help our customer discover files and documents on our support page. We created a support folder on Dropbox and connected it to Amazon Kendra, and then we uploaded all the important documents that our customers can access from time to time. We are also looking to run our ticketing search tool using Amazon Kendra and Dropbox integration. Also, all the files and documents on your resources page can be hosted on Dropbox while you use your preferred search software to empower your clients discover the right resources without the need to leave Dropbox.
- Graham
Community Manager
Hi Shogun1989,
Thanks for sharing this info. I'll be honest, I'm not overly familiar with Amazon Kendra and it's Dropbox integration, but it sounds like it's going to be a really helpful addition for all of your customers and how you support them. It also sounds like it was a pretty easy process to get it up and running, so I'm sure that this post will be really helpful for any other members who are using AWS and looking for solutions for support. Are there any other learnings you've made while setting up that you think could help others in a similar situation to yourself?
Thanks again, and have a great day!
Graham
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