You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5

Hi Walter,

Yes, please reach out via email. Thank You for the prompt response.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi CosmicPlumber, I can see that a member of our Support team reached out internally. 

 

Can you confirm that you can see their email?

  • CosmicPlumber's avatar
    CosmicPlumber
    Helpful | Level 5
    2 years ago
    Yes, I received an email. Will reply shortly.
  • CosmicPlumber's avatar
    CosmicPlumber
    Helpful | Level 5
    2 years ago

    I had to reply from a different email, but put the ticket number in the subject line. I hope to hear from your team soon.

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