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Forum Discussion

HorizonJ's avatar
HorizonJ
Explorer | Level 3
5 months ago

Not getting 6 digit security code sent to my email when logging in

The 6 digit security code is not going to my email and I don’t know why. I have checked junk/spam folders and still nothing. Any help would be greatly appreciated!
Account Access
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi HorizonJ, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your contacts list and try logging into your account again to see if this helps?

 

Keep me updated with any progress!

  • HorizonJ's avatar
    HorizonJ
    Explorer | Level 3
    4 months ago
    It did not work unfortunately.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      HorizonJ, do you have any devices currently linked to that Dropbox account? If yes, please check their notifications; the one-time code may be there.

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