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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Laney Lou's avatar
Laney Lou
Explorer | Level 4
6 months ago

I have had a DropBox account for years and have paid my monthly membership for quite some time.  I had a friend pass recently and was looking for old photos for use at his service. I logged in yesterday and found that hundreds of photos are missing.  I even had the app on my phone for a time so photos would upload automatically.  I have never deleted any photographs so I am not sure what could have happened.  All that is in there is photos I uploaded two months ago and that is it - at that time I didn't look at my pictures so I didn't realize any were missing.  I checked events and all it shows is the activity from my uploading two months ago.  I am devastated that I have potentially lost photographs from years ago when my kids were little and of friends and family that are no longer with us.  Does anyone have any idea what could have happened?  Please help!!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago

    Hi Laney Lou 

    Does events show nothing before the 2 month mark? What does www.dropbox.com/account show in terms of quota and plan - does it show you paying?

     

    That means one of two things. This account is brand new and not actually the one you are expecting to be using - especially if you are a paying user and this appears as free. It means you set up a new account 2 month ago rather than logging in to an old one. OR nothing has happened on the account for over 6 months until that 2 months - the events list only shows 6 months of data

    • Laney Lou's avatar
      Laney Lou
      Explorer | Level 4
      6 months ago

      @mark Hi!! It shows basic but I am charged 11.99 a month and have been for at least the last 3 years.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago
        Laney Lou wrote:

        @mark Hi!! It shows basic but I am charged 11.99 a month and have been for at least the last 3 years.

        Then you are logged in to a different account to what you are paying for. Which would explain why you only see the data from 2 months ago.

         

        Check for an email or receipt from Dropbox to see what the email on account is and how it is different to what you are using now

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