We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Logging out from the app remotely.
we use dropbox on our PC desktop but primarily use it on our our phones and iPads. We were traveling in Europe and it occurred to us that there’s no automatic logout feature for dropbox that we could find, if we were currently logged in to our iOS device and it were stolen from us, someone could immediately get into the Dropbox app. it seems to me that’s serious security feature. I emailed support and they said they do not have a feature now so I wondered if the group had to work around. We use a password protection software on the devices it times out after the time range that you set. Any help is appreciated
Hi there, Joycegtx1951, I hope you're doing well!
If you visit your Security page online, you should be able to log out of your device remotely using the steps in this Help Center article.
It's not exactly an auto-log out feature, but it would work if your device got stolen for instance.
If you have any questions, don't hesitate to let me know!
- Megan
Dropbox Staff
Hi there, Joycegtx1951, I hope you're doing well!
If you visit your Security page online, you should be able to log out of your device remotely using the steps in this Help Center article.
It's not exactly an auto-log out feature, but it would work if your device got stolen for instance.
If you have any questions, don't hesitate to let me know!
thank you for your response that’s what customer support said. I do think it’s a big flaw in the software. When your device is stolen, you’re in a panic mode, especially overseas, and you’re certainly not thinking about all the apps that you are logged into. I tried to send feedback and I’m not sure I did it correctly.
- Megan
Hi Joycegtx1951!
Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.
I will pass on your comments to the relevant departments so that we can further improve our product.
I'll be one post away if you need anything else! 😊
- Rich
Super User II
Joycegtx1951 wrote:
... if we were currently logged in to our iOS device and it were stolen from us, someone could immediately get into the Dropbox app.
Require a passcode when you launch the app and that wouldn't be an issue. It's an option in Settings within the app.
That worked perfectly thank you
