We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

Email deleted No Accessible

The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to ...
Account Access
Security
  • Hannah's avatar
    Hannah
    9 months ago

    Hey Suz2001, sorry to hear about this.

     

    I would suggest reaching out to our support team directly.

     

    To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Suz2001, can you clarify if you're talking about our 6-digit security code, or if the account was using 2FA? 

 

Is it possible to reach out to the email service provider, to ask them to re-enable the email?

Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

What Im saying is that I cannot get the Author code that Dropbox requests when you want to sign in to your account thru my emails as the email registered with Dropbox no longer exists - the provider is also not available

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