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Forum Discussion

Hannelorium's avatar
Hannelorium
Explorer | Level 4
12 months ago

How to access my work account without access to email?

We've changed emails at work back in May and I no longer have access to my old email address, only the new one. I've just received a bill from dropbox for a plus subscription - I want to access my dropbox plus account to get the receipt but when I try, the login page sends a code to my old work email. 

 

Can you help? Thanks! 

  • Nancy's avatar
    Nancy
    12 months ago

    Thanks for that, Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome aboard the Community, Hannelorium!

     

    Do you happen to have any devices that are still linked to that Dropbox account? If you do, please check their Notifications section; the one-time code should be there, and you can use it to log in to your account again, and update your email address.

     

    If that’s not possible, and you can’t temporarily reactivate your old email address either, I’d suggest following these steps to log a ticket with our support team instead; they’ll further help.

     

    Don’t forget to send me your ticket number here after that. 

     

    Keep me in the loop.

    • Hannelorium's avatar
      Hannelorium
      Explorer | Level 4

      Thank you so much, Nancy! That's wonderful 🙂 Here's the ticket number:

      Ticket #22966516: DB: No access to account email

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for that, Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.

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