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Forum Discussion
Not receiving email for resetting password
Hi Dropbox.
I'm not receiving password reset email (or any emails for that matter).
I've added noreply@dropbox.com to my contacts, and triplechecked, that my email address is correct, but nothing seems to work.
I've been in contact with the dropbot, but without luck.
I forgot my password, but is currently logged in from my pc.
However, I can't change my password, when I don't know the old one, and I would like access from my phone as well.
Please help me, to receive the emails, thank you!
- Nancy
Dropbox Staff
Hi Skovgaard94, and thanks for posting this here.
From your description, I presume you’ve also checked your email’s spam folder, correct?
If yes, then I suggest contacting our support team directly, and they’ll further assist. Here’s how you can do this.
Please also send me your ticket number here, after you've logged a ticket with them.
Hope this helps a bit.
I did check the spam filter, but nothing there either.
Will do, thank you! 🙂
My ticket #23347430 🙂
- Nancy
Thanks for that, Skovgaard94! I’ve found your ticket, and also left an internal note for our team to see. They’ll get back to you as soon as possible.
