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Skovgaard94's avatar
Skovgaard94
New member | Level 2
9 months ago

Not receiving email for resetting password

Hi Dropbox. I'm not receiving password reset email (or any emails for that matter). I've added noreply@dropbox.com to my contacts, and triplechecked, that my email address is correct, but nothing...
Account Access
Passwords
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Skovgaard94, and thanks for posting this here. 

 

From your description, I presume you’ve also checked your email’s spam folder, correct?

 

If yes, then I suggest contacting our support team directly, and they’ll further assist. Here’s how you can do this.

 

Please also send me your ticket number here, after you've logged a ticket with them.

 

Hope this helps a bit.

Skovgaard94's avatar
Skovgaard94
New member | Level 2
9 months ago

My ticket #23347430 🙂

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for that, Skovgaard94! I’ve found your ticket, and also left an internal note for our team to see. They’ll get back to you as soon as possible.

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