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Heirloom's avatar
Heirloom
New member | Level 2
2 months ago

My account was disabled for inactivity, even though I've been using it every day.

Hi Community,

I have two Dropbox accounts and Dropbox just totally deleted one of them due to "inactivity"  I use it every single day and have had it for 10 years.  I can't find a phone number to call. Freaking out. I have years of pics and all my files in that account. Has anyone every had this happen to them?  If so, how did you get it resolved?

Account Access
Security
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    How do you know it was removed for inactivity? That doesn't happen to accounts that are used frequently - it takes 12 months of no use to be removed. 

     

    What is the exact error you get when trying to log in

     

    Heirloom wrote:

    I can't find a phone number to call. 

    There is no inbound phone support so please dont call any numbers you find online - they are fake. 

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hello Heirloom 

    Helen from Dropbox here. Thanks for reaching out about this. 
     
    To explain the situation and to help you with this issue will require some account-specific info that would be wise not to share publicly. 
     
    Could you please email us about this via: http://www.dropbox.com/support 
     
    We look forward to assisting you further there. 

    Best regards, 
    Helen 
    The Dropbox Team

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