You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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shanileborja's avatar
shanileborja
New member | Level 2
11 months ago

Missing files when logging into Dropbox after a long time

Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
Account Access
Security
  • Nancy's avatar
    Nancy
    11 months ago

    Hi shanileborja, and thanks for posting here.

     

    If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

     

    However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

     

    Hope this clarifies things.

enzo_nardo's avatar
enzo_nardo
Explorer | Level 3
3 months ago

THIS HAPPENED TO ME TOO.  They're telling me I'm using a different ID.  They just decided to kill my account. If I can get my data back, I'm going to put it all on an external hard drive and never use drop box again.  C YA!

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