We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

Incorrect email at sign up cannot access email to verify

Incorrect email was entered at sign up (Different account to the one I'm currently posting on), payment has been taken but I cannot login as i cannot provide the verification code. I have raised a ti...
Account Access
File access
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for that, Millie!

 

I see that you got a reply from one of our team members on the ticket, but she never heard back from you, that's why the ticket is resolved, due to inactivity.

 

You can still reply, though, so that she can continue assisting you.

 

Make sure to do so as soon as possible!

Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

I didn't receive the response, what email is this going to is it going to the email I cannot access? When I click on the ticket number via email it says "Opps something went wrong" when I click on my requests it says I do not have any help requests. 

 

 

 

 

  • Millie4's avatar
    Millie4
    Explorer | Level 3
    2 months ago

    The ticket was loaded to a non dropbox account, I have now registered that email and gained access to the ticket. 

     

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 months ago
      Millie4 wrote:

      ... what email is this going to is it going to the email I cannot access? ... I have now registered that email and gained access to the ticket.

      Is that the same email address that's on the account you can't access? If so, have you tried to sign in now that the email address has been created?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!