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Forum Discussion
I'm getting an error that my account is disabled when trying to log in
Just like that my account seems disabled. I could suddenly not login, only after requesting a new password (which was denied) I saw a small red note saying "This account is disabled", but no message from Dropbox, no questions on supposed problems, just simply disabling the access to my account as Dropbox doesn't matter to people. And you cannot get support without logging in. So I am now using another account to send this Post. But we cannot work without Dropbox for an hour, certainly not a day, all our data is on Dropbox, almost nothing offline, so we are completely blocked with everthing we do....bbbbrrrrrrrrr
Who can help me to get this restored immidiately, as I cannot see any reason why our account has been disabled?
I understand I should not include any personal data here, so when somebody needs the account-name from the disabled account please let me know.
- Rich
Super User II
evkrieken-GM wrote:
I saw a small red note saying "This account is disabled", but no message from Dropbox, no questions on supposed problems, just simply disabling the access to my account ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
