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Forum Discussion
I lost my phone, therefore I can't log into my old Dropbox account
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
i sent an email there you sent me the mail and i sent my email address.. plz check
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, mosi3311, but where did you send your email?
Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?
oh sorry i reply that email where dropbox tagged me.. now i received failure email.. my old account email is [email removed as per Community Guidelines] )when i login they said we sent 6 digit code to your account but i oped the email there was no code or email i tried too much time but no response plz help me
- Megan
Hey mosi3311, my apologies but it's not entirely clear to me if you contacted our Support about this or not.
Could you clarify? If you haven't would it be okay for me to reach out via email, in order for us to have a closer look?
- Sorry i didnt contact to support because i dont knw how to contact.
- Megan
Hi mosi3311, thanks for clarifying!
You mentioned a 6 digit code, therefore I believe you're referring to our 2FA feature, right? Have you taken a look into this Help Center article, by any chance?
In case this doesn't resolve your issue, let me know if it'd be okay for me to reach out via email, in order for us to have a closer look into this.
- yes i tried everything but no result..
