We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Deion's avatar
Deion
New member | Level 2
5 months ago

I entered the wrong date of birth for my account.

Good day, while trying to update my existing subscription, the wrong date of birth was entered in error, and account got demoted to basic, cant contact a service agent for assistance. 
i would like to correct this mistake before i lose all the data i have backed up, as 48 hours isnt enough to back up approximately 4tb

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Deion, welcome to our Community! 

     

    I'd be happy to send you an email, in order to look into this closer. Should I go ahead, and open up a ticket on my end for you? 

     

    Let me know! 

    • Deion's avatar
      Deion
      New member | Level 2

      please open a ticket, thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey Deion, I just sent you the email.

         

        I'll be happy to continue there, thanks! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!