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Forum Discussion
Space usage is wrong
Hi all,
Any and all help appreciated guys - I've got 109GB of storage of which a 100GB 12 month freebie is about to end. I've had a clear out and on my pc the total file size is now 365MB but d...
Finally resolved - there was a hidden folder I couldn't access without the direct address for it's location. Contents deleted and now my account is reporting the correct usage.
Thanks everyone here, Jay, Joni and the Dropbox engineers for helping to resolve this.
Jay
Dropbox Staff
Dropbox StaffHi dave99, I've sent you an email, please could you reply to me as soon as possible!
Finally resolved - there was a hidden folder I couldn't access without the direct address for it's location. Contents deleted and now my account is reporting the correct usage.
Thanks everyone here, Jay, Joni and the Dropbox engineers for helping to resolve this.
- Hannah
Thanks for keeping us in the loop, Dave.
I'm glad to see your issue was resolved.
If you need anything else, make sure to give us a shout.
Have a wonderful rest of the week!
- Rich
Super User II
ELEL wrote:
on the info from my pc of dropbox it said 1.94gb, while on dropbox app is said 5,2 gb
Check your Backups page.
HI, i have the same issue with my storage level after i insert the usb for back up. How or where did you find the hidden file? best, EL
Hi ELEL,
Dropbox engineering had to look into it and gave me a link that went straight to the folder- the folder was there you just couldn't see it from the backups page.
Were you backing up the usb to your dropbox or were you backing up your dropbox to the usb? Have you tried the suggestions I got sent previously in this thread?
Regards,
Dave
Hi, I changed my laptop so I inserted the usb that automatically updated my dropbox with the data saved from my usb backup storage.
So now:
_ I deleted the cache
_I look into hidden file
_I delete the app and downloaded again
_cancel some files to see if the the level of storage would have updated but not
here the picture of what I see. on the info from my pc of dropbox it said 1.94gb, while on dropbox app is said 5,2 gb
many thanks,EL
Wow I found the files copied from the automatic backup there! Now it all adds up, thank you very much Rich!!😊
