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Forum Discussion

dazoom's avatar
dazoom
Helpful | Level 5
3 years ago

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Account Settings
Dropbox Family
Plans and upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

seungyea90's avatar
seungyea90
New member | Level 2
3 years ago

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered wrong date, not my date of birth.

I use Dropbox for work so my account can't be deleted. 

I want to be reach out via email since I haven't found a any solution to change the date

Please I appreciate some help. Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey seungyea90, thanks for letting us know about this.

     

    Can I send you an email, so we can look into this internally?

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