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Forum Discussion

michaelkareev's avatar
michaelkareev
Explorer | Level 4
2 years ago

September 2023: cannot find Vault in the Iphone App

I'm using the latest version and the layout of the Iphone app has completely changed. As such, I cannot find the vault folder. It's still accessible via the web version. I've read the posts here and it seems that Vault should be still available on mobile apps. 

Can you help me find the Vault folder in the Iphone app?

  • Megan's avatar
    Megan
    2 years ago

    Hi michaelkareev, can you clarify the precise OS, and Dropbox version that you're using on your end? 

     

    If I were you, I'd also clear the app's cache -you can do this by accessing the Dropbox settings within the app- and then sign out, and back into the app. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi michaelkareev, thanks for bringing this to our attention.

     

    Are you able to navigate to the Files tab in the iOS mobile app to see if the Vault appears as a folder there?

     

    This will help me to assist further!

    • michaelkareev's avatar
      michaelkareev
      Explorer | Level 4

      Jay,

      Under "Files" there are "Upload", "Folder", "Scan"

      and then a list of the files. No Vault, though.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi michaelkareev, can you clarify the precise OS, and Dropbox version that you're using on your end? 

         

        If I were you, I'd also clear the app's cache -you can do this by accessing the Dropbox settings within the app- and then sign out, and back into the app. 

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