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Forum Discussion

Markof's avatar
Markof
New member | Level 2
2 months ago

I can't receive the security code because my email is no longer active

Hello,

 

I have a big problem. I cannot access my account anymore. Everytime I try to login there's a message that I will receive a code via email to login. The problem is that the email I used is no longer active (site and domain is terminated). Is there any way that I could regain access? I have very important files uploaded, I can provide information about the files if needed. 

 

Thank you

Account Access
Security
  • Hannah's avatar
    Hannah
    2 months ago

    Thanks, Markof!

     

    I passed your comments along and raised the priority of your ticket, so a member of our team will be replying back to you the soonest possible.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Markof, thanks for reaching out to us and sorry to hear about this.

     

    I'd suggest contacting our support team, so they can assist you further with this issue.

     

    You can do so, by following these steps:

     

    1. Open a private browsing/incognito window and go to this page.
    2. Select your issue type and fill out the rest of the form.
    3. Click "submit".

     

    Send us your ticket number, when you have it as well.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks, Markof!

         

        I passed your comments along and raised the priority of your ticket, so a member of our team will be replying back to you the soonest possible.

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