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Twalt414's avatar
Twalt414
Explorer | Level 3
2 years ago
Solved

The alias “xyz” can’t be opened because the original item can’t be found.

Hello all,
In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. 
I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one else is.  I feel like this is related to that. Is this the case? Will it go away if everyone upgrades?
Thanks, 
T

desktop
dropbox business
Organize
  • moana's avatar
    moana
    8 years ago

    comcomcom さん、こんにちは。コミュニティに投稿いただき、ありがとうございます。  

     

    このようなエラーメッセージが表示される背景には、ふたつの可能性が考えられます。
     
    ① 別のDropboxアカウントにてログインしている。別にBasicアカウントをお持ちで、Basicアカウントにログインをしている場合に、このメッセージが届きます。
     
    ② Dropbox Plusアカウントにログインしているのは確かな場合。
    同期しようとしているデータの容量が大きすぎる。つまり、全てのデータを同期すると、1 TB を超えてしまう。
     
     
    これでも問題が解決しない場合は、次の方法をお試しください。
     
    • Safari、Mozilla Firefox、Chrome など、別のブラウザを使用する。
    • ブラウザの設定をデフォルト設定に戻し、プラグインをすべて無効にする。お問い合わせいただいた問題は、ブラウザにインストールしたプラグインやブラウザのセキュリティ設定が原因である可能性があります。
    • プラグインが原因で問題が発生している場合、シークレット モードやプライベート ブラウジング モードを使用することで解決する場合があります。
     
     

    この投稿が役に立った場合、解決策としてマークしてください。 ありがとうございます！

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Twalt414, thanks for bringing this to our attention.

     

    Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines.

     

    If you have any further queries, feel free to message back.

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Hello all,
In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. 
I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one else is.  I feel like this is related to that. Is this the case? Will it go away if everyone upgrades?
Thanks, 
T

","body@stringLength":"481","rawBody":"

Hello all,
In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. 
I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one else is.  I feel like this is related to that. Is this the case? Will it go away if everyone upgrades?
Thanks, 
T

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Hi Twalt414, thanks for bringing this to our attention.

\n

 

\n

Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines.

\n

 

\n

If you have any further queries, feel free to message back.

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